Contact & support for carsage API
Questions about VIN decode integration, prepaid token billing, rate limits, or enterprise volume? Email support and we respond within one to two business days. Include your organization name, environment (sandbox vs production), and a sample VIN or endpoint when debugging — it speeds up triage.
Prefer self-serve? Read the API docs, VIN API quickstart, compare token pack pricing, or review government data trade-offs on the NHTSA alternative page. Machine-readable product context for AI tools lives at /llms.txt.
Typical topics we help with: first successful decode after signup, clarifying Lite (1 token) vs Full (5 tokens), interpreting HTTP 401/402/429, and scoping enterprise throughput beyond the self-serve rate limit. Product bugs should include UTC timestamps and the approximate request path.
Include your organization name and a VIN or endpoint if you are debugging an integration — it helps us respond faster.
Other ways to reach us
Self-serve resources and direct sales for custom volumes. Most developers never need a ticket — documentation and prepaid packs cover day-one integration.
Documentation
Quick Start, authentication, VIN decode reference, and error codes.
Open docs →System status
Live availability of account API and product rollout status.
View status →Authentication guide
Bearer API keys, X-API-Key header, and curl examples.
Auth docs →Errors & rate limits
HTTP 400–503 reference, 402 token balance, and 429 backoff guidance.
Error docs →Sales & enterprise
Custom volumes, SLA, and dedicated support for your organization.
Email us →Integrate, resell, or refer our APIs
Not a support request — a separate track for technology vendors, resellers, and affiliates who want tailored commercial terms, sandbox keys, and co-marketing.
Ready to integrate?
Most teams start without talking to us — self-serve signup takes minutes. Try the free VIN decoder first, then buy tokens when you are ready for production volume.
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